Billing
A question about your invoice.
Seats, plans, discounted roles, renewals, and anything on a ProbityCare invoice that doesn’t look the way you expected. A person answers, usually within one business day.
Patient claims go elsewhere. Denials and remittances are handled by support.
Two different kinds of billing
This form is for your invoice — not for a patient’s claim.
Questions about what ProbityCare charged you, your seat count, your plan, or your renewal come here. Questions about a denied claim or a payer remittance go to support, where someone can open the record with you.
- Your invoice
What you were charged, when, and why it changed from last month.
- Seats and plans
Adding or removing seats, discounted roles, moving between plans.
- Nonprofit pricing
Qualifying for the nonprofit rate, and what documentation we need.
- Renewals and payment
Payment method, billing contact, purchase orders, and W-9 requests.
Not what you needed?
Three other doors.
Payer denials, remittances, and clearinghouse rejections are support questions — we can open the claim with you. Contact support →
Every plan, seat rate, and metered add-on is published, including discounted roles. See pricing →
Not a customer yet and want to talk numbers with a person? Book a walkthrough and bring your staffing model.
Why we publish the price
You should never have to ask what something costs.
Every rate is on the pricing page — plans, seat bands, discounted intern and admin seats, and metered add-ons. This form is for the times an invoice still doesn’t match what you expected.
Also useful
Other places to look first.
Revenue cycle
Patient balances & pay links
Balances calculated from the remittance, statements the patient can actually read, and a payment link that works from a phone — plus payment plans for the balances that need one.
Read more →Revenue cycle
Payer contracts & rates
Contracted rates stored per payer and per service, so the expected payment is on the claim before it goes out and underpayments are visible the moment the remittance posts.
Read more →Support
Help center
Searchable articles, short walkthroughs, and a real person — reachable from inside the product.
Read more →Get started
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