Support
Help sits inside the screen you're stuck on.
Searchable articles, short walkthroughs, and a real person — all reachable from the product, in context, without opening a separate support site and describing where you were.
Available to signed-in users. Every plan, every role, no support tier to buy.
In context
It already knows which screen you were on.
Open help from anywhere in the product and the results are scoped to what you are doing. A biller searching from the denials queue and a clinician searching from a note get different answers to the same words.
What each scrubber flag means and which field to correct.
When the date of service falls outside the authorized window.
How to correct and resend without creating a duplicate.
Attaching the note and the authorization to an appeal.
Articles, walkthroughs, and in-app chat are available to signed-in users on every plan. There is no public knowledge base to search first and no support package to upgrade to.
What is in there
Organised by the job, not by the module.
Clinical
Charting & documentationBuilding forms, treatment plans, group notes, signatures and amendments.
64 articlesRevenue cycle
Billing & claimsEligibility, authorizations, scrubbing, remittances, denials and patient balances.
78 articlesCompliance
Audits & recordsBuilding audit packets, consent handling, permissions and the activity log.
31 articlesOperations
Scheduling & censusGroup tracks, self-booking, bed board, safety rounds and shift handover.
52 articlesWorkforce
Staff, payroll & trainingCredentials, timekeeping, payroll export and assigning training.
40 articlesGetting started
Setup & migrationBringing data across, configuring programs, and the first two weeks.
27 articlesWhen an article is not enough
Three ways to reach a person.
Support is staffed by people who have worked in behavioral health billing and operations, not a first-line queue reading from the same articles you already found.
From any screen. The conversation carries which page you were on and what you were doing.
Hello@probitycare.com for anything that needs a document attached or a longer answer.
Scheduled walkthroughs during setup, and again whenever you add a program or a level of care.
Why it is not public
A knowledge base full of screenshots is a security surface.
Behavioral health documentation shows real workflows, field names, and record structures. Keeping it behind sign-in is a deliberate choice, and it is why this page describes the help center rather than being it.
Works with
It runs on the same record as the rest of the platform.
Operations
Training library
Onboarding, annual compliance, and program-specific training assigned by role, completed in the platform, and recorded with a date and a score — ready for the surveyor who asks.
Read more →Clinical
Charting & forms
Most systems give you their note types and wish you luck.
Read more →Revenue cycle
Claim scrubbing
Validation runs before the claim leaves, highlights the exact field that will get it kicked back, and says why in plain language — not a rejection code you have to look up.
Read more →Get started
Start today, or take a look first.
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