Switching · Leaving ProbityCare
Leaving should be as easy as arriving.
You can export everything, in a usable format, at any time — during your subscription or on the way out. There is no fee, no notice requirement to get your data, and no conversation with a retention team.
Published on purpose. A vendor unwilling to describe how you leave is telling you something.
What you get
Everything, in two formats.
Structured data for whatever system you are moving to, and rendered PDFs that stay readable with no software at all.
Included
Every patient recordDemographics, insurance, problem lists, medications, allergies and the full clinical record per patient.
Included
Every signed note and formAs structured data and as rendered PDFs, so they remain readable without any software.
Included
Uploaded documentsEverything your team attached, with original filenames and dates preserved.
Included
Claims and remittancesSubmitted claims, 835 data, adjustments and patient balances.
Included
Staff and credential recordsRoster, licences, expirations, training completion and payer enrollments.
Included
The activity logThe full immutable access log, which you may need long after you stop using the product.
The process
Four steps, ten business days.
In writing, from an owner or administrator. No call required and no retention conversation.
Step 1What you want, in which formats, and where it should be delivered.
Step 2Within ten business days for a standard export. Large document volumes may take longer, and we will tell you upfront.
Step 3Open it, check record counts against the product, and tell us if anything is missing before we close the account.
Step 4On written instruction we delete your tenant and confirm it in writing. Backups roll off on their normal schedule rather than being surgically edited, which is standard practice and worth stating plainly. Anything we are legally required to retain — and there is very little — is described in the trust center rather than buried in terms.
Before you start
Five things worth deciding first.
Bring this to the walkthrough and we will go through it with you.
Do it while the account is live. That way you can check it against the product and ask for anything missing.
Most states require behavioral health records to be retained for years after discharge. That obligation is yours, and it survives the subscription.
Structured data is only useful if your next system can read it. The rendered PDFs are the fallback that always works.
Access records are the thing you will want if a breach question surfaces two years later. Almost nobody thinks of this.
Optional, obviously. But if we lost you to something we could have fixed, we would rather know than guess.
Product
API & FHIR access
A REST API and a FHIR R4 endpoint, switched on by your administrator in Settings.
Read more →Audit & compliance
Trust center
Where the data lives, who can reach it, how it's encrypted, which subprocessors are involved, and what happens if something goes wrong — documented in one place rather than assembled for each security review.
Read more →Audit & compliance
Activity log
An immutable record of who did what and when, across the whole tenant.
Read more →Why this page exists
Charging for an export, or making one hard to obtain, is a way of charging you to leave. We would rather compete on whether the product is worth keeping.
Bring your current systems and your retention obligations to a walkthrough and we will map it against them.
Get started
Start today, or take a look first.
Create an account in minutes. Or book a 30-minute walkthrough.