Support

Tell us what’s broken — or what’s missing.

Two forms, one page. Support requests reach the team that can open your record; feature requests reach the backlog our product team plans from. Both get a reply by email.

Every plan, every role. There is no support tier to buy.

Something isn’t working

Goes straight to our support queue. If it is blocking care or billing, say so — those are picked up first.

Your name

Work email

Organization

Your role

Where in the platform

Urgency

Subject

What happened — and what you expected insteadInclude the patient MRN or claim number if relevant. Please don’t paste protected health information into this form — reference the record instead and we’ll look it up with you.

Goes to the support team, who will follow up by email. Don’t include protected health information — reference the record instead.

Before you write

Four things that get you an answer faster.

The record, not the data
Give us the MRN or claim number rather than pasting the note. We can open it with you.
What you expected
The gap between what happened and what should have happened is usually the whole diagnosis.
When it started
Whether this is new, and whether anything changed — a new payer, a new form version, a new user.
Who else sees it
One person or the whole team tells us immediately whether it’s permissions or a defect.

Also useful

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