By level of care
Residential is not outpatient with more beds.
Census, safety rounds, medication administration, per-diem and case-rate billing on a UB-04 — the workflows outpatient-built platforms skip entirely, which is why facilities end up maintaining a second record by hand.
24-hour care, on one chart. No paper MAR, no whiteboard census.
What this level of care needs
Six things, and most platforms give you three.
The right-hand column is what an outpatient-built system typically offers for this level of care. It is not a criticism of those products — they were designed for a different job.
What it costs
A 40-bed facility with 34 staff.
Support staff are not priced like clinicians. Admin and billing seats are $60, student interns are $25, and everyone counts toward the band that sets the clinical rate.
Illustrative. Your mix will differ, and metered add-ons — SMS, e-prescribing, eFax, the training library — are billed separately. Every rate above is published on the pricing page.
The second record problem
When administration lives on paper and the census lives on a board, a facility is maintaining two records it cannot reconcile — and producing neither of them completely when someone asks.
The fastest way to test whether that describes your program is thirty minutes with your own workflows rather than a feature list.
The workflows that matter here
Where this level of care actually lives in the platform.
Operations
Bed, room & census board
Every bed, room, and unit with who's in it, when they're expected to discharge, and which beds are actually available tonight — replacing the whiteboard and the spreadsheet that disagree with each other.
Read more →Operations
Safety rounds log
Q15 checks, hourly rounds, and unit walkthroughs recorded at the point of care with the time they actually happened — so the record you produce after an incident is the record that was made during it.
Read more →Clinical
Health record & eMAR
Diagnoses, medications, allergies, vitals, labs, and administration records on the same chart as the clinical note — so residential and detox programs stop keeping a second paper MAR.
Read more →Product
Audit response packets
Six months of charts, notes, assessments and administration records compiled into one indexed packet — with a cover sheet showing exactly what was included.
Read more →Get started
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